The community management community is fortunate that every year Rachel Happe and the Community Roundtable Team produce the state of community management report. An insight to world of community management, highlighting progress and challenges.
The main headline from the 2019 report is communities empower people, they transform organisations but unfortunately community leadership is still often disconnected from key decision making and operational stakeholders.
A former colleague recently asked me about online communities at work, their value in supporting strategic activities and how to make the most of them. Kirsten Wagenaar and I discussed this and I decided to write a blog as a summary of that discussion.
Meeting the demands of the digital age will require a new way of working. Take for instance the decision-making process. Organizations no longer have the time traditionally taken up by this process through a decision tree. The future belongs to organizations which are made up of multiple autonomously operating communities forming part of the larger whole (so-called pods).